Customer Privacy Policy – Roberts Painting Contractors Ltd

Last updated: 1st June 2026

Roberts Painting Contractors Ltd (“we”, “us”, “the Company”) is committed to protecting your personal data. This notice explains how we collect, use and store customer information when you make an enquiry or request a quote.

Data Protection Officer: Glen Callender Email: RobertsPaintingContractorsLtd@hotmail.com

When you submit an enquiry or request a quote, we collect:

• Name
• Address
• Email address
• Telephone number
• Details of the work required
• Photos or videos of the property (if uploaded)
• Budget and preferred dates
• Any messages you send us

If you go ahead with the work, we also store:

• Invoices and payment details
• Job records and materials used

We use your information to:

• Respond to your enquiry
• Provide quotes
• Arrange site visits
• Carry out the work
• Issue invoices and receipts
• Maintain business and tax records
• Handle complaints or warranty issues

We do not use your data for unrelated purposes.

We process customer data under:

• Contract – to provide quotes, carry out work and manage your booking
• Legitimate interests – to run and grow our business, manage enquiries and improve services
• Legal obligation – HMRC, tax and accounting requirements

We do not rely on consent for core processing.

We may share your data with:

• Our accountant
• Payment processors
• Insurers
• Subcontractors working on your job (only where necessary)

We do not sell your data. We do not transfer customer data outside the UK.

• Enquiries and quotes (not accepted): 12 months
• Accepted jobs: 7 years (legal and accounting requirements)
• Photos/videos: kept only as long as needed for quoting or carrying out the work

You have the right to:

• Access your data
• Correct inaccurate information
• Request deletion (where lawful)
• Object to processing
• Restrict processing
• Request a copy of your data
• Withdraw consent (if ever used for optional marketing)

Requests can be made using the contact details above.

If you have concerns about how we use your data:

1. Contact us using the details above
2. We will acknowledge your complaint within 30 days
3. We will investigate and respond in writing
4. If you remain unhappy, you can contact the ICO:collected through cookies.

We only use your information to respond to your enquiry, provide quotes, arrange work and keep required business records. We do not sell your data or share it unnecessarily. We keep enquiry details for 12 months and completed job records for 7 years. You can request access, correction or deletion of your data at any time by emailing RobertsPaintingContractorsLtd@hotmail.com. If you have concerns, you can complain to us or to the ICO. June 2026